We offer prompt order dispatch within 1-2 working days by Royal Mail or courier and aim to deliver within 3 days (UK) or 5-10 days (Europe).
Due to customs regulations, we are unable to post to countries outside Europe.
Please note: For European countries requiring a customs declaration, it is the customer's responsibility to make sure the seed species are allowed into their country. We will not be liable for seeds seized by customs.
If an order is returned to us as undelivered by the postal service for any reason, we will refund the cost of the products purchased, not the delivery charge. It is the customer's responsibility to ensure the delivery address on the order is correct.
Please report any orders delivered damaged or incorrect, and any missing orders not delivered within 14 days of the order date by emailing us: firstname.lastname@example.org.